COLLEGE OF ARTS
HOTEL OPERATIONS (ATS 206)
Prerequisites: DSP211 & 212
Credits: 11 - 12
This course equips students with a comprehensive understanding of the various functions, systems and procedures in hotel front office and housekeeping operations. It presents a systematic approach to managing the guest cycle from the point of reservation to the stay, checkout, and account settlement. Aspects of key front office administration processes crucial to the success of front office operation will also be emphasized. The housekeeping training will equip students with a working knowledge of good housekeeping practices to achieve the standards expected by guests in the hotel and lodging industry.