Hospitality Administration I is the foundational course for the Hospitality Management Associate Degree program. It provides an introduction to the Hospitality Industry and Service Quality. The school will equip students with knowledge of the hospitality sector and to understand and explore the working relationships among the various sectors within the hospitality industry. It provides current information on products, services, technology and careers in the industry. Students will also gain an understanding of service quality and the concepts in delivering consistent quality service, and are introduced to the basic principles and practices of customer-centric service and design. Cross-cultural service skills and knowledge needed for international customer relationship management will be learned.
No upcoming course dates.